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General

Help I'm new!

  • Does my bike come fully assembled?
  • Where can I get an owner's manual?
  • Can I add accessories to my bike?
  • Where is the model number, date code or serial number of my bike?
  • How do I register a product?

Frequently Asked Questions

  • Can I buy replacement service parts from you?
  • What is the max weight capacity?
  • What is the weight of the bike?
  • How do I find the size of my bike?
  • How can I contact Mongoose?
  • My bike was stolen/ How do I find the owner of a bike?
See all 9 articles

Order Support

  • When is my card charged?
  • How do I view my tracking information?

Troubleshooting and Warranty

  • How do I get a warranty replacement?
  • What's covered (and not covered) under my Mongoose warranty?
  • How do I fix a flat tire?
  • Where can I get my bike serviced?
  • How do you determine warranty vs non-warranty?
  • My bike arrived and a part is missing.
See all 7 articles
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