Help I'm new!
Frequently Asked Questions
- Can I buy replacement service parts from you?
- What is the max weight capacity?
- What is the weight of the bike?
- How do I find the size of my bike?
- How can I contact Mongoose?
- My bike was stolen/ How do I find the owner of a bike?
Order Support
- How do I return or exchange a purchase?
- When will this item be back in stock?
- Can I cancel or change an order once I've placed it?
- Can I backorder out of stock products?
- What payment methods do you accept?
- When is my card charged?
Troubleshooting and Warranty
- How do I get a warranty replacement?
- How do I fix a flat tire?
- What's covered (and not covered) under my Mongoose warranty?
- How do you determine warranty vs non-warranty?
- My bike arrived and a part is missing.
- I lost/forgot my bike lock code. What do I do?