Help I'm new!
Frequently Asked Questions
- Can I buy replacement service parts from you?
- What is the max weight capacity?
- What is the weight of the bike?
- How do I find the size of my bike?
- How can I contact Mongoose?
- My bike was stolen/ How do I find the owner of a bike?
Order Support
- Where do you ship?
- How do I return or exchange a purchase?
- Can I cancel or change an order once I've placed it?
- How do I view my tracking information?
- How quickly will my order arrive?
- How to pack up my bike for return shipping?
Troubleshooting and Warranty
- How do I get a warranty replacement?
- What's covered (and not covered) under my Mongoose warranty?
- How do I fix a flat tire?
- Where can I get my bike serviced or assembled?
- How do you determine warranty vs non-warranty?
- My bike arrived and a part is missing.