We offer limited, but reasonable warranty coverage on “Normal Wear” parts that are defective from the factory. In other words, anything that fails or breaks as the result of a manufacturer's defect. Please refer to your owner’s manual for the complete terms of warranty.
Let’s define reasonable.
Bicycles are sometimes subjected to considerably more stress than they were designed for. In some cases, they're ridden in ways that push the envelope of their capabilities, and or the riders' for that matter. As with all cycling sports, an element of discretion is an absolute must. Those failing to exercise good discretion commit to the risks associated in failing to do so.
If you’re going to put unnecessary stress on “any” machine, things are going to break prematurely. Therefore, you should be as equally enthusiastic about ‘fixing stuff’ as you were about breaking it.
The manufacturer's limited warranty will not cover accidents, impact, abuse, misuse, neglect, ordinary wear & tear, anything you break accidentally or deliberately, stunting, jumping, improper assembly, improper maintenance, theft, or riding with more than one person.
What is the difference between abuse and a defect?
We’ve been in bicycle industry for a very long time, and when you invest this many hours into design, repairs, and modifications, it becomes easier to recognize the difference between a defective part, and a machine that’s had the living daylights beaten out of it.
Thinking of modifying anything?
Any modifications made to your bicycle will void the warranty. Can you imagine trying to warranty bikes that people have modified? Please don’t, or if you must, do so when the warranty runs out.
Ok, got it - but what if I want to file a warranty claim?
If after reviewing your bike's warranty terms you believe it's eligible for warranty replacement, click here for next steps. If you're unsure whether your bike or parts are covered or have questions about the warranty process or status of a claim, contact us. We're happy to help!