We're open Monday-Friday, excluding most major U.S. holidays.
You can reach us a few different ways! If you reside within North America:
📧Email us and complete the online form.
📞Call us at 800-626-2811, 8 am to 6 pm, CT.
👋Text us "Hello Mongoose!" at 866-450-0414. See Terms & Conditions below.
SMS Communications Terms & Conditions
Pacific Cycle Consumer Care may use SMS messaging to communicate with consumers regarding:
- Support requests
- Warranty claims
- Product troubleshooting
- Replacement parts inquiries
- Order assistance and updates
- Other service-related communications
Opting in is not a condition for service.
Message Frequency
Message frequency varies based on your interaction with Consumer Care and the status of your request.
Message and Data Rates
Message and data rates may apply.
Opting Out
You may opt out of SMS communications at any time by replying STOP to any text message.
Help
For assistance, reply HELP to any text message.You may also contact Pacific Cycle Consumer Care through our website or by phone.
Privacy and Terms
For information about how Pacific Cycle collects, uses, and protects personal information, please review our Privacy Policy. For additional terms governing the use of our websites and services, please review our Terms of Service.
Privacy Policy: Pacific Cycle Privacy Policy
Terms of Service: Pacific Cycle Terms of Service
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.