Troubleshooting and Warranty – Mongoose

How do I get a warranty replacement?
We are committed to finding the best solution that gets you back on your bike. Our limited warranty provides you with protection against manufacturing defects in material or workmanship. However, we find that some issues can be quickly r...
What's covered (and not covered) under my Mongoose warranty?
Your purchase includes the following warranty, which is in lieu of all other express warranties. This warranty is extended only to the initial consumer purchaser. No registration is required. This warranty gives you specific legal rights...
How do I fix a flat tire?
If you're fixing the flat yourself, you will need an adjustable wrench (if your bike does not have a quick release), tire levers (set of three), and a replacement inner tube. In this example, we're going to walk you through changing a Mo...
Where can I get my bike serviced?
Chances are a simple adjustment may be all that’s needed to get you back on the road or trail. If you've already checked our YouTube channel, website and your owner's manual (And if you don't have it - no worries! Most are available on o...
How do you determine warranty vs non-warranty?
We offer limited, but reasonable warranty coverage on “Normal Wear” parts that are defective from the factory. In other words, anything that fails or breaks as the result of a manufacturer's defect. Please refer to your owner’s manual fo...
My bike arrived and a part is missing.
Sorry to hear that! First, check through all the packaging just to make sure it didn't get missed. If assembly parts or other parts are missing, please contact us, and we’ll get this taken care of for you. So that we can serve you faste...
I lost/forgot my bike lock code. What do I do?
We'd like to say there's an easy fix for this ... but there isn't one. All combo locks come with a preset combination. To change, open lock and turn knob clockwise. Set combo as desired then turn knob counterclockwise. If you're having ...