Order Support – Mongoose

Where do you ship?
Shipping is currently available to the 48 adjoining U.S. states and the District of Columbia. Shipping is not available to Alaska, Hawaii, U.S. territories, including Puerto Rico, Guam and the US Virgin Islands. Shipping is not available...
How do I return or exchange a purchase?
We hope you love your purchase but if you're not satisfied, we're happy to help with a return or exchange. Return Policy Returns and exchanges on items purchased directly from Mongoose's official website mongoose.com are accepted within ...
Can I cancel or change an order once I've placed it?
We understand that things change and sometimes you hit the “Checkout” button a little too soon. Unfortunately, we’re usually not able to change the contents of an order once it’s placed, but if your order was just placed, we may be able ...
How do I view my tracking information?
You will receive a tracking number via email, and then you'll be able to track your order through the carrier's website. Typically, we ship via UPS or FedEx.
How quickly will my order arrive?
Short answer: about 3-5 days We do our best to process and fulfill every order within 1 business day after it is received. Once the package leaves the warehouse, delivery times can range from 2 to 4 days depending on where you live. Once...
How to pack up my bike for return shipping?
These tips and instructions will help prepare your bike for return shipping to ensure it arrives undamaged. 1. Clean Your Bike: Remove any dirt, mud, and grease. A clean bike is easier to handle and inspect. 2. Remove Accessories: Take ...
When will this item be back in stock?
We're so sorry the item you want is out of stock! We are working as fast as we can to keep up with demand and receive new inventory daily. Hoping to get your hands on a limited release item? Pro tip – follow us on social media and sign u...
Can I backorder out of stock products?
We do not accept online orders for out of stock items.
What payment methods do you accept?
We accept all major credit cards for purchases on our website. Replacement service parts are available by phone order only at 800-626-2811 with Visa, MasterCard, or Discover.
When is my card charged?
You'll be billed as soon as you place your order online. If you called us to order service parts, you will not be charged until your order is shipped. If you have a question about a charge, contact us.
Will I be charged sales tax?
All contiguous states are charged sales tax EXCEPT for the following: Alabama Arkansas Delaware Missouri Montana Nebraska North Dakota New Hampshire Oklahoma Oregon Rhode Island South Dakota Vermont
Why is there more than one hold on my debit card?
Banks do not treat debit or checking cards like a credit card. It's important to understand that when using a debit or bank checking card, your funds may be held once for the bank's verification purposes each time you place an order. The...
Why did my order get canceled?
Occasionally, all or part of an order will be canceled. This may occur because of one of the following reasons: Out of stock items Problems verifying your identity with your credit card's issuing bank Problems with your credit card Prob...