Order Support – Mongoose

How do I return or exchange a purchase?
We accept returns and exchanges on items purchased from mongoose.com for (30) thirty days from the date of purchase. Return shipping is not covered or reimbursed. If you received an order that was incomplete, incorrect or damaged during ...
When will this item be back in stock?
We're so sorry the item you want is out of stock! We are working as fast as we can to keep up with demand and receive new inventory daily. While we have a wide variety to select from, if you have your heart set on one that shows sold out...
Can I cancel or change an order once I've placed it?
We understand that things change and sometimes you hit the “Checkout” button a little too soon. Unfortunately, we’re usually not able to change the contents of an order once it’s placed, but if your order was just placed, we may be able ...
Can I backorder out of stock products?
We do not accept online orders for out of stock items.
What payment methods do you accept?
For bikes, scooters and gear purchases on our online store, we accept all major credit cards, ShopPay, GooglePay, ApplePay and PayPal. We've also partnered with Affirm to offer financing options. Replacement service parts are available b...
When is my card charged?
If you placed an order on our website, your card will be charged at the time your order is placed. If you called us to order service parts, you will not be charged until your order is shipped. If you have a question about a charge, conta...
Why is there more than one hold on my debit card?
Banks do not treat debit or checking cards like a credit card. It's important to understand that when using a debit or bank checking card, your funds may be held once for the bank's verification purposes each time you place an order. The...
How quickly will my order arrive?
Short answer: 3-10 business days We do our best to process and fulfill every order within 1 to 4 days after it is received. Once the package leaves the warehouse, delivery times can range from 2 to 6 days depending on where you live. Onc...
How do I view my tracking information?
You will receive a tracking number via email, and then you'll be able to track your order through the carrier's website. Typically, we ship via UPS or FedEx.
Why did my order get canceled?
Occasionally, all or part of an order will be canceled. This may occur because of one of the following reasons: Out of stock items Problems with processing payment information Problems with a shipping address Duplicate orders We will c...