Frequently Asked Questions – Mongoose

Can I buy replacement service parts from you?
Yes! We carry most replacement service parts for consumers looking to repair their bikes. We do not stock parts to order in bulk for resale. And, we only stock a limited amount of inventory for discontinued models. Once inventory has run...
What is the max weight capacity?
Our bikes are tested in accordance with industry testing standards and regulations, which require that a variety of tests be conducted at different weights and forces. There are a number of factors that impact how much weight a bicycle c...
What is the weight of the bike?
The weight of the bike varies by model. If it's not posted in the description of the bike on our website, contact us and we can find out for you.
How do I find the size of my bike?
You can find out your frame size by measuring the seat tube. Start in the center of the crank and measure to the top of the seat tube (do not measure the seat post or seat).
How can I contact Mongoose?
We're open Monday-Friday, excluding most major U.S. holidays. You can reach us a few different ways! If you reside within North America: Send us an email here and complete our online form. Call us at 800-626-2811, 7 am to 6 pm, CT. T...
My bike was stolen/ How do I find the owner of a bike?
Oh no! Sorry to hear that! If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information, email or chat with us. We'll need to gather some info from you in writing ...
How do I become a dealer?
We love that you love our brand as much as we do! To inquire about dealer opportunities, submit your info here.
I have a suggestion for a new product.
We love that you have an idea to make our product line even better! Many ideas are already known to our company or are in development. A patent search that turns up negative does not mean that a similar product idea does not already exis...
How can I get a donation?
Thanks for thinking of us! Due to the large number of requests for donations that we receive, there are only a small percentage that we're able to help with. If you'd like to submit your proposal for consideration, please fill out our Do...