Contact Us

Questions? Comments? Our U.S. Consumer Care team is ready to help. We're open Monday-Friday, excluding holidays.

Call 800-626-2811, 7 am to 6 pm, CT

Text Hello Mongoose! to 866-450-0414
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Or submit an email below. For faster service, please provide a copy of your receipt, your bike’s model number, date code, and any photos or other attachments.

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Model Number(optional)

Enter the alpha-numeric code from the sticker on your product. For bikes, this is located on a sticker on the down tube above the pedal and crank area.

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e.g. AB12345

Date Code(optional)

Enter the alpha-numeric code from the sticker on your product. For most bikes, this is located on a sticker on the down tube above the pedal and crank area.

Purchase Date(optional)

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Order number starts with WEBMN- or SCHWINN-

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