We'd like to say there's an easy fix for this ... but there isn't one.
All combo locks come with a preset combination. To change, open lock and turn knob clockwise. Set combo as desired then turn knob counterclockwise.
If you're having difficulty opening the lock with the correct combo, try slightly nudging each number up or down one at a time until the lock opens.
We don't keep combinations on file, so if you can't figure out your lock's combination to unlock it, you may need to cut the lock.