We are committed to finding the best solution that gets you back on your ride. Our limited warranty provides you with protection against manufacturing defects in material or workmanship. However, we find that some issues can be quickly resolved with an adjustment or tune-up, so we strongly encourage you to review your owner’s manual for these fixes.
If you choose to proceed with a warranty claim, follow the steps below to begin your claim. If you're unsure whether your bike, scooter, or parts are covered or have questions about the warranty process or status of a claim, contact us. We're happy to help!
How to Submit a Warranty Claim?
To proceed with a warranty claim, complete the Contact Us form or call 800-626-2811 to speak with a Consumer Care representative and provide us with a clear explanation of the issue.
For your submission to be considered, it must include the model number, date code, and purchase information. Without this information, the claim will be denied.
Photos or video of the affected component(s) and a purchase receipt may be requested to complete the claim. Retain your bicycle or scooter as it may need to be returned for evaluation.
What's next?
Once we receive all the requested information, we will carefully review your submission and notify you with our findings. If the issue is fixable, covered by warranty and within the warranty term, we will ship replacement parts to you at no cost. We reserve the right to offer alternative resolutions, such as substitutions of equal or greater value at our sole discretion.
If the required part(s) are not in stock, an estimated delivery time will be given.
What's covered by warranty? Click here.