If after reviewing your bike's warranty terms you believe it's eligible for warranty replacement, follow the steps below to begin your claim. If you're unsure whether your bike or parts are covered or have questions about the warranty process or status of a claim, contact us. We're happy to help!
Click here to submit an email with a detailed description of the issue and include the following:
- Photos and/or video of your bike and part(s) that clearly displays the issue
- Model number and date code of your bike
- Date and place of purchase, including an image/copy of the legible receipt, if available
Please hold on to your bike and the affected parts as we may request that it be returned for evaluation.
Once we receive all the requested information, we will carefully review your submission and notify you with our findings. If the issue is fixable, covered by warranty and within the warranty term, we will ship replacement parts to you at no cost. We reserve the right to offer alternative resolutions, such as substitutions of equal or greater value at our sole discretion.
If the required part(s) are not in stock, an estimated delivery time will be given.
What's covered by warranty? Click here.
If you ordered your bike from an online retailer other than us (such as Amazon) shipping damage is not covered by the limited warranty. Please contact the retailer to inquire about their return or replacement policies.