We are committed to finding the best solution that gets you back on your bike. Our limited warranty provides you with protection against manufacturing defects in material or workmanship. However, we find that some issues can be quickly resolved with an adjustment or tune-up, so we strongly encourage you to review your owner’s manual for these fixes.
If you choose to proceed with a warranty claim, follow the steps below to begin your claim. If you're unsure whether your bike or parts are covered or have questions about the warranty process or status of a claim, contact us. We're happy to help!
Click here to submit an email with a detailed description of the issue and include the following:
· 4 photos showing the product in its entirety – one from each side, one from the front, and one from the back.
· 2 close-up photos at different angles and/or a video showing the part(s) with the associated issue.
2. Model number and date code of your bike
3. A clear image of the sales receipt or order confirmation that shows the price, store name or seller, and date of purchase.
Please hold on to your bike and the affected parts as we may request that it be returned for evaluation.
Once we receive all the requested information, we will carefully review your submission and notify you with our findings. If the issue is fixable, covered by warranty and within the warranty term, we will ship replacement parts to you at no cost. We reserve the right to offer alternative resolutions, such as substitutions of equal or greater value at our sole discretion.
If the required part(s) are not in stock, an estimated delivery time will be given.
What's covered by warranty? Click here.
If you ordered your bike from an online retailer other than us (such as Amazon) shipping damage is not covered by the limited warranty. Please contact the retailer to inquire about their return or replacement policies.